- High traffic volumes from users looking for general legal advice or probate administration rather than specific ‘contesting a will’ services.
- Competitive keywords driving high click costs without a guaranteed intent to litigate.
- A high volume of enquiries that did not meet the firm’s criteria for a viable, high-value case.
- We worked closely with the firm’s probate team to identify the traits of their ideal claimant and used these insights to feed Google’s Smart Bidding signals.
- We shifted budget away from general terms towards long-tail queries that indicate a specific legal grievance.
- Implemented a robust negative keyword strategy, ensuring the budget was strictly reserved for high-value leads.
- The introduction of comprehensive CTA-level tracking acted as a catalyst for optimisation, providing the forensic data needed to refine the conversion journey and focus spend exclusively on the most profitable user actions.
- 12% increase in click through rate
- 111% increase in conversion rate
- 53% reduction in cost per conversion
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